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SASSA: Technical glitches resolved.

Article by: Dumisane Dube

The South African Social Security Agency (SASSA) says technical glitches have been resolved.

SASSA says it encountered difficulties due to the high volume of traffic as a result of the launch of the reapplication process for the R350 Covid-19 grant. According to the agency hundreds of thousands of South Africans have already registered for the R350 grant.

Applications for the grant opened on Friday.

Spokesperson Paseka Letsatsi says their system is very slow due to the number of people who are making applications.

“Our IT section is working 24 hours around the clock to make sure that the system is up and running. It has not collapsed yet but it is very slow because of the number of people who are making applications per minute,” said Letatsi.

He says the system had approximately 2000 applications per minute.

The agency says it is looking into other platforms people can use to use to apply for the grant.

“The other measure which we introduced is another platform where people can then go and download the App, go to messenger and make the application, in case other platforms are not helpful,” added Letsatsi.

According to the spokesperson applications will run until the end of this month, and the first payments are expected in the last week of August.

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